AROME SHEDRACH IDOKO

Delivered comprehensive onsite and remote IT support, resolving critical issues for staff, teachers, and diverse office environments, ensuring operational continuity.

Successfully installed, configured, and maintained a wide range of hardware and software systems, optimizing performance and extending asset lifespans.

Diagnosed and resolved complex network, printer, system, and device issues, significantly reducing downtime and enhancing user productivity.

Conducted effective user training sessions and provided practical technical guidance, empowering end-users and minimizing recurring support requests.

Provided omnichannel customer support across LiveChat, email, and social media platforms (Facebook, Instagram, Trustpilot, Google Reviews), maintaining high satisfaction rates.

Monitored and reviewed thousands of financial transactions for compliance and accuracy, mitigating risks and ensuring regulatory adherence.

Resolved a high volume of customer complaints and inquiries efficiently, achieving high response rates and improving customer retention.

Effectively escalated complex technical and transactional issues to cross-functional teams, ensuring timely resolution and minimizing customer impact.

Analyzed customer feedback and transaction data to provide actionable insights, contributing to significant improvements in customer journey and service quality.

Successfully promoted company products and services through targeted field marketing initiatives, expanding market reach and generating leads.

Provided essential basic IT support during client visits, enhancing customer satisfaction and reinforcing technical credibility for the firm.

Identified and secured new business opportunities, cultivating strong client relationships that contributed to overall revenue growth.

Contributed to content creation and executed social media promotions, increasing brand visibility and engagement across digital platforms.

Performed comprehensive field verifications for loan applicants, ensuring data integrity and accuracy in risk assessment.

Authenticated business operations and rigorously evaluated loan viability, contributing to informed and secure lending decisions.

Systematically reviewed critical documents and tracked loan processing stages, enhancing operational efficiency and compliance standards.

Managed an average of 50+ customer calls daily, efficiently resolving network and data-related issues to maintain service quality.

Attained a 90% first-call resolution rate for technical complaints, significantly improving customer satisfaction and operational efficiency.

Successfully promoted new Airtel features and service upgrades, directly contributing to a 15% increase in customer upgrades.

Accurately documented and escalated complex technical issues to engineering teams, ensuring effective problem resolution and feedback loops.